Terms and Conditions

Payment Obligations, Renewals, and Cancellations  

  •   All estimates/quotes are based on our understanding of the client’s requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.
  •   By accepting a quote, the client agrees to and accepts the terms and conditions of indigenouswebdesigns. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
  •   “Client” is to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. “Client” must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your product development and ensure that you have been quoted on the right requirements.
  •   Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by indigenouswebdesigns.
  •   There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analyzed on a case-by-case basis.
  •   indigenouswebdesigns  will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
  •   Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.
  •   Any bugs (programming errors) reported during or just after the development does not attract additional charges.
  •   Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
  •   Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will indigenouswebdesigns be liable for any delays caused by change in the project brief.
  •   Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond a reasonable timeframe.
  •   Our websites/applications are generally tested on PCs and included in recent versions of the following browsers: IE, Firefox, Chrome & Safari for websites. For Mobile Applications we use iPhones and Android devices. If you require testing to be done on any other browser or specific device, please let us know in advance. We will try to arrange the device/resource, otherwise you’ll have to provide them.
  •   Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.We will try to arrange the device/resource, otherwise you’ll have to provide them.
  •   The website and Mobile application will be designed to be deployed on the web, via using a commercial grade web-server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.
  •   Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although indigenouswebdesigns does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses, Play store, Appstore accounts, hosting etc.) are not included in our quotes.
  •   The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
  •   Domain registration/renewal etc. charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
  •   Hosting charges are not included in the quotations unless mentioned otherwise.
  •   All communications/correspondences are generally done via emails. It is the client’s responsibility to keep us updated with their relevant email addresses.